Frequently Asked Questions (FAQ)
Some questions customers have had about our products and you may have as well.
Need help troubleshooting an issue? See the bottom of the page for suggestions.
Does WWBeds send people out to do the assembly and installation?
We do not send anyone out for the assembly and installation, unless you are located in Arkansas. A lot of our customers will do it themselves with our detailed instructions or videos. If you are unable or do not feel comfortable doing it yourself, we recommend that you hire a local handyman service, moving/storage company, or cabinet company to assist you with the installation. If you would like to look into this before you purchase, reach out to sales@wwbeds.com and we can send over the assembly instructions for you to take a look .
What are the main benefits of a Murphy Bed?
The main benefit of a Murphy bed is that you get to take back your space. A Murphy bed unit allows you to turn your guest bedroom or home offices into dual-purpose rooms. They are perfect for the guest bedroom/home office combination as you can raise the bed up and out of the way when you do not have any guests. You get the ultimate space-saving solution with one of our Murphy Bed units. They are also super comfortable for your guests to sleep on.
I have metal studs. Is this an issue?
No, this is not an issue. We do ask that you let us know if you have metal studs instead of wooden studs so that we can send you the proper items for mounting.
How is this shipped?
We ship our Murphy bed units on a skid/pallet through a freight line like SAIA or Estes. The product will be broken down into different boxes. We do a curbside delivery only.
How long does it take from time of order until shipping?
Right now we are currently 5-7 weeks out on production (updated 2/11/25). Contact one of our sales reps for the most accurate lead time.
Are your Murphy Bed units made out of solid wood?
Due to the strength and durability needed to support the operation of a Murphy bed unit, our Murphy bed units are made out of a veneered plywood. It is lighter and far more durable for the weight of a Murphy Bed unit than what most people would consider "solid wood". We do not use particle board or melamine in our products. Our Murphy bed units are made to last for generations!
Will the freight company bring the shipment inside my home?
The freight company does a curbside delivery only. If you are needing assistance bringing your shipment into your home, we suggest hiring a local moving/storage company to help. Sometimes, depending on who you hire to help with assembly and installation, they may be able to meet the freight company at your home and help with bringing the boxes inside.
How is shipping damage handled?
When you receive your shipment, if you have any type of visible damage, we ask that you contact us immediately. We will direct you from there on how to handle the damage. We file the damage claim with the freight company itself so you do not have to worry about that. While we are in the claim process, we will go ahead and get you replacement parts/pieces, if needed. Hidden damage has to be reported within 5 business days from the day the shipment was delivered.
Do I need a spring or piston mechanism?
Spring systems are used on most of our Murphy Bed units. We use a Piston with an Inset Desk, Fold Down Desk, or Mirror.
Can you do a King size?
Most of our styles can be done in a King size. We are unable to build our Inset Desk, Mirror, or Pivoting Bookcase Murphy beds for a King size mattress. This is due to the amount of weight those items add onto the Murphy bed unit. It makes the operation too heavy for our customers. We also do not offer anything in a horizontal orientation in a King size.
Can I use my own mattress?
Yes. You can use any standard size mattress as long as it is 12" thick or less. We do not recommend the use of any adjustable, bed-in-a-box, or memory foam mattresses and cannot guarantee they will fit in our units. We are not liable for any issues with your mattress.
Do you allow cancellations or returns?
We can provide a full refund on the $400 deposit itself unless one of the following has occurred: we completed and sent over the drawing or we have ordered in any special materials for your project. You are able to cancel the order after that, but the deposit would not be refunded. NOTE: Once production has begun you will be responsible for a 20% restocking fee. Because we strive to ensure your Murphy bed unit is everything you want before and after production, we do not accept any returns.
What is the warranty?
We have a ten year warranty on the mechanism itself and a one year warranty on the woodwork.
How do I order a Murphy Bed unit? What is the process?
The first step to order a Murphy Bed is to get a quote. You can Request a Free Quote at the top of any page on our website. From there, you will receive a quote from one of our sales reps. When you are ready to order, you will place a $400 deposit and your order will get on our schedule. After the deposit is placed, within about a week you will receive a detailed drawing packet. Once the drawing is approved, we begin production. When your unit is completed, we will send you an email with a link to photos along with a link to make the final payment. We will ship out once final payment has been made.
Can we receive a drawing?
Yes. Once the order is placed we will send you a detailed drawing packet. It is 10+ pages showcasing all of the dimensions and design features of your unit. If you are needing a drawing before placing the order, we charge a $100 fee. That fee will include the initial drawing along with one revision. If you place the order with WWBeds, we will credit the $100 early drawing fee onto your Work Order.
What is the weight limit on your Murphy bed units?
The weight limit on most of our Murphy bed units is 800 pounds. This includes the weight of your mattress.
What are the dimensions?
The dimensions differ across our Murphy bed units. You can visit our Murphy Bed Sizes page for the dimensions of both vertical and horizontal Murphy beds. The dimensions are for the bed only. We can customize the dimensions of the side or upper bookcases if you choose to add them.
Are we able to get finish samples?
Yes, you can purchase stain/paint samples. If you have placed a Murphy bed order with us, we can send you up to two samples of our Stock Colors for free. If you have not placed the order with us, we do charge for the samples. You can visit our Color Page for pricing and options for samples.
How can I get pricing?
A lot of our Murphy bed pages will show a pricing breakdown. For the most accurate pricing, including shipping, you can request a free quote at the top of any page on our website. You can also email one of our sales reps through sales@wwbeds.com with more information on what you are looking for and we can get you a quote that way.
What payment is required to get this ordered?
We require a $400 deposit to get your order placed. The balance is due upon completion of your Murphy bed unit, before shipping.
Do we offer any discounts?
Because we give our customers the best price possible, we do not offer any discounts on our products.
What makes WWBeds the superior choice to other companies?
-Wood Type | A lot of Murphy bed companies use particle board or melamine, which are not very durable. We use a Veneered Plywood.
-Customization | The customization options with us are almost endless. You have the ability to customize the unit (sizes, color, layout, wood type) to best suit your needs and space.
-Superior Customer Service | We are a small family business that has been around since the 70s. We pride ourselves on our level of customer service
-Hand Made | These are not conveyor-belt creations. What's the perk of this? Everything fits like it should! To take this even further, we even assemble our units here on site to ensure it's perfect when it arrives to you. We also tripe check the quality of the product we are sending you.
Can this be left freestanding or does it attach to the wall?
Your Murphy bed will need to be attached directly to the studs in the wall. It cannot be left freestanding. We suggest that it gets attached in 3-4 places at the header (top).
Do I have to remove my existing baseboards?
No, you do not have to remove your base molding. We make a cutout at the base of your Murphy bed unit so that it fits around the base molding that is already on your wall. The standard cutout is 6" tall, but if you have taller base molding than that, let us know and we can adjust the cutout. NOTE: The bookcases are designed to sit away from the wall, so there will be no cutout on the bookcases
Can I leave my bedding on when closing the Murphy bed unit?
That depends. The maximum available space for your mattress and bedding is 12". If you have a thick mattress, you may not be able to leave anything more than your sheets on the bed. If your mattress is thinner, you should be able to leave your sheets a comforter/quilt on the bed. We do not recommend leaving pillows as they may fall when the bed is raised.
Are the Murphy beds easy to raise and lower?
Absolutely. The mechanisms are designed to be counterbalanced, so they require minimal effort. NOTE: Anything added to the bed (desk, TV, etc.) or a King size bed may make the lift more difficult.
Do you have a showroom where I can come see the products?
We have a showroom in Central Arkansas. We do not have all of our products on display, but our talented crew would be more than happy to walk you through all of the options and show you how the product operates.
Are these beds made for daily use?
Yes. Our Murphy bed units are designed to withstand daily use.
What if I do not see what I am looking for on your website?
Since our products are custom made, if you do not see the look or style you are wanting, feel free to reach out to us via sales@wwbeds.com with an idea of what you are interested in and we will see what we can do! Have that Pinterest board of designs and aesthetics for your home? Feel free to share that with us.
What should I do if I have an issue with my Murphy Bed unit?
If you have any issues with your Murphy bed unit, please contact us through sales@wwbeds.com. We ask that you please send photos or videos of the issues along with a description. One of our builders will be in touch as quickly as possible with a solution.
Can a Murphy Bed be moved after the initial installation?
Yes. Since our Murphy bed units are only mounted at the top and do not require you to remove your base molding, they are easy to disassemble and take with you when you move!
If you finish my bed early, can you hold it?
We try our best to communicate with our customers exactly when their order will be completed. We do not have a whole lot of space to hold an order. If you know you will need this to be held for a specific reason (i.e., a delay in home construction) please communicate this with us as early as possible.
Troubleshooting
There is a bigger gap on one side than the other.
This just means your Murphy bed has gotten out of square. It is an easy fix. What you'll do is kick the lower vertical (see video) to help even up the space.
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My bed will not close completely (spring version).
1. No Mattress
The bed is designed to have some weight behind the pivot point, provided by the mattress to pull it closed. If
the mattress has not been added to the frame, add the mattress and that should take care of the problem.
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2. Mattress too thick
The spring bed is designed for mattresses no thicker than 12". Make sure to check various places. The center may be thicker than edges.
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3. Mattress is slouching
If using an all foam mattress, the mattress could be bunching up at the bottom and causing it to be too thick.
4. Wall out of plumb
No wall is perfectly plumb, but some are more out than others. Check the wall. You can also check by pullout the lower part of the vertical away from the wall on one side and then the other. If that corrects the problem, then you may have shim behind one or both verticals.
5. If there is a desk, the desk may be mounted too high because of carpet.
This can be checked by temporarily removing the screws on the lower desk bracket (caution: do not open bed with these screws taken out). If the desk closes the desk position may be the problem and needs to be repositioned.
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My bed will not close completely (Piston version)?​
1. Adjustable Lower Ball Stud Plate is adjusted too far back.
Move the Adjustable Lower Ball Stud Plate position forward. See installation instructions.
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2. Mattress too thick
The spring bed is designed for mattresses no thicker than 12". Make sure to check various places. The center may be thicker than edges.
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3. Mattress is slouching
If using an all foam mattress, the mattress could be bunching up at the bottom and causing it to be too thick.
4. Wall out of plumb
No wall is perfectly plumb, but some are more out than others. Check the wall. You can also check by pullout the lower part of the vertical away from the wall on one side and then the other. If that corrects the problem, then you may have shim behind one or both verticals.